Thank you for shopping with us! We want you to love your purchase, but we understand that sometimes things don’t work out. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

• We accept returns within 30 days of delivery.

• Items must be unused, unwashed, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain items are non-returnable for hygiene and safety reasons (e.g., personal care products, pet grooming items, undergarments).

2. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.

• We will gladly send a replacement or issue a full refund.

3. Order Cancellations

• Orders can be canceled within 12 hours of purchase.

• After 12 hours, orders are already being processed and cannot be canceled.

4. Refunds

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent).

5. Exchanges

• We currently do not offer direct exchanges. If you’d like a different item, please return your product (if eligible) and place a new order.

6. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us.

7. Contact Us

If you have any questions or need assistance with your return, please contact us at:
📧 info@nexarapulse.com
📞 +1 929-602-8482